Refund Policy

Refund overview

Refund decisions are evaluated based on order stage, production progress, custom requirements, and mutually agreed commercial terms. Buyers are encouraged to confirm specifications carefully before production approval.

Eligibility considerations

• Refund review may apply only where order processing has not materially progressed.
• Custom, bulk, or made-to-order manufacturing jobs may be non-refundable after production commitment.
• Commercial disputes are reviewed case by case with supporting communication records.

Order cancellation

Cancellation requests should be shared immediately with the sales team. If production, coating, packing, or dispatch has already started, cancellation approval may be limited.

Communication process

All refund or cancellation discussions should be routed through official business communication on phone or email for proper review and response.

Need assistance?

For refund-related questions, connect with our support team through the contact page or official email.